FAQs

FAQs

Who are we and what do we do?

We are a skin, personal & hair care, and fragrances brand that utilizes the gifts of Mother Nature to bring out the best products, in an economical reach for you. We have an objective of instilling in self-confidence & acceptance within our consumers.

Does Hammé use any harmful chemicals in the composition of any of its products like mercury, lead or steroids?

Absolutely not. Hammé is free of any harmful agents like lead, mercury, steroids etc., which might potentially be a long-term danger to your skin. Hammé uses original ingredients to treat your skin with care & love, without damaging it at all.

Is Hammé Halal?

Yes. Hammé is 100% Halal & safe to use.

Does Hammé test its products on animals?

No, we do not test our products on animals. Our products are absolutely cruelty free.

Where can I buy Hammé products?

You can easily find all our products at your nearest retail stores & malls, or you can even order online at www.hamme.com.pk.

How do I get to know about my skin type?

Your skin can be either of the following types—normal, dry, oily or combination. Using a blotting paper, you can examine your skin type. Patting it on your face, if it absorbs a lot of oil, your are most likely to have an oily skin. If it collects oil only from your T-zone, you have normal or combination skin type & if the blotting paper does not collect any oil at all or a very minute amount of it, you have dry skin.

What are the causes of acne?

Oil, pollution & bacteria are the main causes of acne, which trap inside your pores and harbor it.
What are the most important parts of a skincare routine?

The most important part of a healthy skincare routine undoubtedly is cleansing. Your skin, once properly cleansed, is free of various harmful pollutants, impurities, dirt, oil & bacteria that might lead to numerous skin related issues.

Which face wash is best for oily skin?

Hammé Naturals Acne Fight Neem Face Wash & Hammé Naturals Glow & Lightening Lemon Face Wash are the best face washes to be used for oily skin.

Which face wash should I use if I have dry skin?

Hammé Naturals Daily Moisturising Aloe & Cucumber Face Wash is the best solution for dry skin.

Which product should I buy to scrub my face?

Our Extreme Clean 3 in 1 Face Wash is a perfect option to be used as a scrub, face wash as well as a mask.

Does Hammé promote fair complexion?

No, we do not promote any specific skin colour. We believe every complexion is beautiful & promote self-acceptance & confidence through our products. However, we do not deny this fact either that it is a right of every individual to remove sun tan & pollutant effects to regain the original skin tone they were born with, just like everyone has a right choosing to go for tanning their skin or not. So we provide products with SPF-30 to protect from sun tanning & some other agents that do not help in making your skin fairer, rather bring it back to the natural complexion you actually possess by birth.

Do I need to setup an account to place an order?

No, you do not need to setup an account. You can directly check into the products & add the personal information after you are done with product selection.

Are the prices inclusive of applicable taxes?

Yes, the prices are inclusive of all applicable taxes.

How do I check the shipping status of my order?

To inquire about the status of your order, please click on Track Your Order link on website.

What if I want to return or replace my order after I have received it?

To return or replace your order you should inform us with a valid reason within 7 days of delivery. You will need to follow the complete process of returns and replace method .To know more about Returns and replace take a brief look at Returns and replace policy.

Do you ship internationally?

No, currently we only ship within Pakistan.

What carrier do you use?

 We are using Call Courier and track for delivering our products.

Does Hammé use parabens or sulfates?

No, our products are absolutely free of any harmful chemicals like parabens & sulfates.

What kind of surfactants do you use?

We use ether-free ionic & non-ionic surfactants in our face washes that are especially created for sensitive baby’s skin, working mildly to cleanse your face.

Have all your products been tested by a dermatologist?

Yes, all our skin related products have been tested by a dermatologist.

I am unable to place an order what shall I do?

Please contact on the following number: 03357777051

Are your products for women and men?

Yes, our products are crafted with love for both men & women.

Are your products Paraben-free?

Yes, our products are absolutely paraben-free.

What are your delivery charges?

Rs.190 Delivery charges all across Pakistan. Free Return.

What is the delivery time?

Delivery within Lahore will be made in maximum 48 hours, while that in other cities will be reached within the maximum time of 72 hours.

Is the delivery time same for all parts of the country?

To inquire about the status of your order, please click on Track Your Order link on website.
The delivery time varies from city to city e.g.;

  1. Within Lahore-- 48 hours
  2. Out of station—72 hours

How reliable is your delivery service method?

We deliver through different courier companies to ship all orders safely at your doorstep.

What if my order is lost or damaged?

It is well ensured that your order will not be lost or damaged. However if such instance takes place you will receive a full refund on your order. Hammé takes complete responsibility of such matters.

When will I receive my order?

Please note that orders may take up to 3 full business days to process in our warehouse before shipping. Therefore, orders with standard shipping may take from 7 to 10 business days to arrive. For more information visit our delivery services policy.

Do you have limits on how much product I can order?

No, there is no limit on the quantity of your order.

How can I update my order?

Once an order has begun processing, we are unable to make any changes to it. This includes updates to shipping information as well as product selections. Please be sure to carefully review your order before submitting it.

How can I cancel an order?

Call customer service immediately at 03357777051. Please note we ship orders as quickly as possible and cannot guarantee cancellation.

Do You Ship Internationally?

Currently we are shipping in Pakistan only.

What do I do if tracking says my package was delivered, but I never was received it?

Please contact customer service 03357777051.

Why is my order incomplete?

Items missing from your order may have been out of stock. If a product has a price of 0.00 on your final invoice, it was unavailable during order fulfillment and you were not charged for it. Please contact customer service 03357777051 with any further questions about your purchase.

What types of payment methods are accepted?

Currently, we are offering Cash on delivery (COD) as the sole method of payment.

How can I place an order online?

You can visit our website https://hamme.com.pk/ to place an order online. Add the desired products to your cart by clicking on the shopping cart icon, checkout & fill in your personal information to proceed your order.

 

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